Privacy Policy

At Sontech, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This privacy policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws. By using our services, you agree to the terms of this privacy policy.

1. Information We Collect

We collect personal information that is necessary for us to provide our services, including but not limited to:

Name
Contact information (e.g., email address, phone number, physical address)
Payment information
Device information (e.g., model, serial number, issues)
Service history and preferences
Any other information you provide to us directly

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, operate, and maintain our services.
To process and complete transactions, including invoicing.
To communicate with you, including responding to your inquiries and sending updates.
To improve our services and customer experience.
To comply with legal obligations and resolve disputes.

3. Data Handling and Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, use, alteration, or disclosure. We protect and handle your data confidentially when handling your device for repairs or other services. Our technicians follow strict protocols to prevent data breaches and unauthorised access to your information.

4. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your personal information in the following circumstances:

5. Customer Agreements

When engaging our services, customers agree to the following terms:

Consent to Access: By providing your device for repair or service, you consent to our technicians accessing and handling the device and its data as necessary to perform the requested services.
Data Backup: Customers are responsible for backing up their data before submitting devices for service. Sontech is not liable for any data loss during the repair process.
Service Authorization: Customers authorize Son Tech to perform the agreed-upon services and acknowledge that additional repairs or services may incur extra charges, which will be communicated and approved before proceeding.
Confidentiality: We commit to maintaining the confidentiality of your data and will not disclose it to unauthorized parties.

6. Your Rights

You have the right to access, correct, or delete your personal information held by us. You can exercise these rights by contacting us. We will respond to your request within a reasonable timeframe.

7. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new privacy policy on our website. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us.

+64 20 414 08983
Auckland, New Zealand support

+64 21 163 6080
Hamilton, New Zealand support

support@sontech.co.nz info@sontech.co.nz

Service Availability

Auckland AFTERHOURS, PUBLIC HOLIDAYS & WEEKEND SERVICE

Hamilton AVAILABLE EVERY DAY INCLUDING PUBLIC HOLIDAYS